Roles and Responsibilities

• Lead the end-to-end administration and configuration of Salesforce across complex CRM and PRM projects
• Design scalable solutions using Salesforce best practices, with a primary focus on Sales Cloud and Marketing Cloud
• Translate business requirements into functional solutions through configuration, customization, or integration with external systems
• Manage user access, profiles, roles, permission sets, and sharing rules to ensure robust data security and access control
• Develop and maintain custom objects, fields, page layouts, validation rules, workflow rules, Process Builder flows, and Lightning pages
• Install and configure managed packages from Salesforce AppExchange and integrate third-party applications as needed
• Collaborate with cross-functional teams in Agile/Scrum environments to deliver incremental improvements and releases
• Drive business analysis and documentation, including use cases, process maps, requirements, test plans, and change management strategies
• Create and maintain high-impact dashboards and reports in Einstein Analytics/Tableau CRM to enable data-driven decision-making
• Provide guidance on platform security, governance, and compliance controls
• Support UAT, training, and adoption efforts across business stakeholders

Required Qualifications

• 8+ years of experience as a Salesforce Administrator or Analyst, with proven leadership on enterprise-level CRM/PRM initiatives
• Deep knowledge of Salesforce platform architecture and capabilities, especially Sales Cloud
• Experience working with complex datasets and Salesforce data tools
• Prior involvement in full SDLC projects, including requirement gathering, solution design, development, testing, and deployment
• Working knowledge of project documentation and collaboration tools (e.g., Jira, Confluence, Lucidchart)
• Excellent communication, stakeholder management, and problem-solving skills
• Bachelor’s degree in Business Management, Computer Science, Engineering, or related field.
• Salesforce Advanced Administrator Certification
• Salesforce Sales Cloud Consultant Certification
• Salesforce Marketing Cloud Certification.

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